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Support and Development service |
Several organizations allocate significant quantities of their forecasts in acquiring and implementing Business Analytics tools (BI, Planning, Dashboard and Scorecarding). However, not all of them have the right resources to optimize their performance.
KMG, through SDS, offers specialized consultants at full disposal of the Client in order to assist them in successfully maximizing the usage of their tools.
SDS is a Prepaid Consulting Service which offers functional support and development. It consists of providing certain service-hours-scheme in order to grant the quality when implementing the services and the acceptance among users. This maximizes the return on your investments.
According to our Client’s requirements, KMG with SDS service grants service-hours to address critical needs, integration of new solutions, which enables the use of certain tools in the most effective way and also to avoid different levels of acceptance when it comes to a new service needed. |
| How this service works? |
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An annual agreement determines the monthly-service-hours scheme. |
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The Client and KMG determine the scope of service and the estimated hours needed to fulfil each Client needs and requests. |
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The services we provide takes place between KMG offices and the Client though secure remote connections. |
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Additionally KMG offers on-site activities, such as follow up meetings, project-definition meetings, etc. These activities can be determined with the Client. |
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A monthly report is delivered which includes the real hours employed for each project as well as the status reached. |
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The hours are cumulative, in other words, the hours which have not been used will be at the full disposal of the Client the following month. |
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| What KMG offers? |
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Efficient procedures regarding the registration, follow up and methods to provide information. |
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Query. Solution design. Development. Testing. To implement new requirements. |
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Follow up evaluation of procedures and solutions in order to identify improvements proactively. |
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Assistance with determination of Metrics. Monitoring and measuring the performance of the solutions which have been already established. |
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Development of course of action in order to correct possible variations and provide the ability to optimize performance. |
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| How to obtain KMG services? |
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Every corporation which has access to IBM Cognos technology is able to obtain our products. |
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| Benefits |
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Access to “Certified Consultants” who have high-standard knowledge. |
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Obtain the best practices of the market. |
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Enable users to adopt the most effective resource throughout the organization. |
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Obtain the ROI through the application of Business Analytics tools. |
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Allows any user immediate access to any resource, this makes the decision-making more agile. |
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