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Performance Support Service |
Once the Business Analytic tool is selected by the users and its managers, it is mandatory to ensure that the information be available in due time and manner.
Regular procedures which update the information should be tracked in order to ensure that it will be completely available. Through this service, KMG integrates in a seamless way with IT operations to collaborate with this critical activity.
KMG provides professional and technical assistance regarding any activity related to the maintenance of Business Analytics applications in a proactive way. |
| How it works? |
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After the evaluation of the technological platform, KMG determines the monthly-service-hours scheme in an attempt to fulfil the Clients needs at any time. |
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The services we provide take place between KMG offices and the Client through secure connections. |
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KMG delivers a follow up report. |
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| The service includes: |
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Monitoring the pertinent Metrics for servers which make use of IBM Cognos system (its capacity, process, resources usage, resource consumption on servers, etc) |
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Performing log analysis for servers which make us of IBM Cognos. |
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Early identification of problems. |
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Analyze and offer improvements. |
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| Benefits |
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Ensures that the information will be available for the organization when it is needed. |
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Optimizes all aspects of IT resources to concentrate on higher added –value tasks. |
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Relies on a proactive service that simplifies unexpected difficulties and its consequences on users. |
| How to obtain KMG services? |
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Every organization which has access to IBM Cognos technology is able to obtain our products. |
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